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365gg FAQ – Get Your Questions Answered

We've gathered the most common questions from bettors, casino players, and anyone just getting started at 365gg. Account registration, Pix deposits, withdrawals, bonuses, Sports Betting, Live Casino, e-sports and responsible gambling — all covered clearly, in plain English, no fluff.

If you can't find what you're looking for in the sections below, the 365gg support team 365gg is available 24 hours a day via chat or by email at contato@365gg.best.

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Main FAQ Topics at 365gg

Click any category to jump straight to the answers you need.

Registration & Account
How to create an account, minimum requirements, CPF verification, email activation, account details, one account per CPF, and how to recover access if you run into issues.
Deposits & Withdrawals
Available methods (Pix, card, boleto, TED), minimum amounts, processing times, withdrawal limits, KYC verification, and how to withdraw safely to your bank account.
Bonuses & Promotions
Welcome bonus, rollover, cashback, free bets, boosted odds, how to earn and redeem rewards, bonus expiration, and general promotion rules at 365gg.
Sports Betting
Available markets (Brasileirão, Libertadores, UFC, NBB), bet types, live betting, cash out, combination bets, how to read odds, and general betting rules.
Casino, Slots & Crash Games
Available games, certified providers, Live Casino with dealers in Portuguese, crash games, audited RNG, how to access on mobile, and questions about live roulette and blackjack.
Responsible Gambling
Deposit limits, bet limits, temporary break, self-exclusion, how to enable each tool, what happens to your balance during exclusion, and where to find specialized help.
Registration & Account
8 questions

Go to registration page, fill in your full name, CPF, date of birth, email, phone number with area code, and a password. Click "Create My Free Account", confirm your email by clicking the link we send you, and you're all set — account active in under 2 minutes. Registration is completely free and works on mobile or desktop, no app download required.

You must be 18 or older, a resident of Brazil, and hold a valid CPF. Creating an account using someone else's details is not allowed — the name, CPF, email address, and phone number on the account must all be your own. The 365gg verifies date of birth and CPF at the time of registration.

No. The 365gg allows only one account per CPF. Creating multiple accounts violates the Terms and Conditions and results in the cancellation of all identified accounts. If you've lost access to your existing account, use the password recovery option or contact support — do not create a new account.

First, check your spam or junk folder — that's where this type of email usually ends up. If it's not there, contact support via chat and ask them to resend the activation email. The confirmation link expires after 24 hours, so it's important to activate your account shortly after registering.

On the login page, click "Forgot your password?", enter your registered email address, and you'll receive a reset link within 5 minutes. The link expires in 1 hour. If you no longer have access to your registered email, contact support at contato@365gg.best with the subject line "Account Recovery" — the process takes up to 24 business hours.

Some details, such as your email and phone number, can be updated in your account settings after a security check. Details like your name and CPF are tied to your real identity and cannot be changed — if there is an error in your registered information, contact support to review the situation. The 365gg may request documents to verify any relevant changes to your account details.

The 365gg may request identity verification (KYC) before processing withdrawals above R$ 5,000.00 or in cases of data inconsistencies. The process requires a photo or scan of a photo ID (valid RG, CNH, or passport) and a recent proof of address in your name. The review takes up to 24 business hours and ensures that only you can withdraw from your account.

Yes. The 365gg works entirely through your mobile browser — Chrome, Safari, or Firefox. For quick access, you can add the site to your home screen on Android or iPhone: on Chrome, tap the three-dot menu and select "Add to Home Screen"; on Safari, tap the share icon and choose "Add to Home Screen". It works just like an app, without taking up any storage space.
Deposits & Withdrawals
8 questions

The 365gg accepts: Pix (instant, 24 hours), credit and debit cards (Visa, Mastercard), bank slip (boleto bancário), TED bank transfer (Nubank, Itaú, Bradesco, Banco do Brasil and others) and digital wallets such as PicPay and Mercado Pago. Pix is the fastest method — funds appear in your account in under 30 seconds.

The minimum deposit at 365gg is R$ 20.00 via Pix. For other methods, the minimum amount may vary — see the Deposits & Withdrawals for up-to-date values by payment method.

Pix deposits are processed in up to 30 seconds, available 24 hours a day including weekends and public holidays. If after 5 minutes the balance has not appeared in your 365gg, contact support via chat with your Pix receipt — the team can locate it and credit your account manually within minutes.

Log in to your account, go to Wallet → Withdraw, enter the amount (minimum R$ 20.00), confirm the Pix key registered in your name, and submit the request. For verified accounts, processing takes up to 1 hour via Pix. Funds can only be withdrawn to a Pix key registered under your CPF — the 365gg does not process withdrawals to third-party accounts.

If your Pix withdrawal hasn't been processed within 2 hours, contact support via chat with your request number. The most common causes of delay are: pending identity verification (KYC), a Pix key with a CPF mismatch, or a withdrawal above R$ 5,000.00 awaiting compliance review. The team will resolve the issue as a priority.

Are there operational withdrawal limits on the 365gg which vary depending on your account's verification level. Withdrawals above R$ 5,000.00 may require identity verification (KYC). For large amounts, processing may be split into daily installments. Check the Terms and Conditions for the exact limits currently in effect.

Withdrawals are processed exclusively via Pix to the key registered under your CPF. Boleto and credit card are accepted for deposits only. This policy exists for security and regulatory compliance — Pix ensures the funds go directly back to your bank account in a fully traceable way.

The 365gg does not charge fees on deposits and withdrawals via Pix. For other methods, operational charges may apply — check the Deposits & Withdrawals the updated terms for each method. The amount you deposit is exactly what appears in your account, with no hidden fees on Pix.
Bonuses & Promotions
6 questions

After registering, make your first deposit of at least R$ 20.00 and receive 100% of the amount as a bonus, up to R$ 500.00. The bonus is credited automatically — no code required. To withdraw the bonus, you must complete the x5 rollover on bets with minimum odds of 1.50, within 30 days. The bonus is valid for Sports Betting.

Rollover is the number of times you must wager the bonus amount before you can withdraw it. For the welcome bonus at 365gg, the rollover is x5 — if you received R$ 100.00 in bonus funds, you need to wager R$ 500.00 (R$ 100.00 × 5) on bets with minimum odds of 1.50. Cancelled bets, early cash out, and voided events do not count toward the rollover.

The welcome bonus gives you 30 days from the date it is credited to complete the rollover. After that period, any unused bonus balance is automatically cancelled. Other promotional bonuses may have different timeframes — check the specific terms for each promotion in your account area or at Promotions.

The 365gg offers regular promotions for active users: weekly cashback on Sports Betting, free bets on selected Brasileirão and UFC matches, boosted odds on special dates, a loyalty program with progressive rewards, and seasonal promotions for Copa do Brasil, Libertadores, and other tournaments. Check all available offers at Promotions.

The welcome bonus applies exclusively to Sports Betting. Certain casino-specific promotions offer free spins on slots or credits for live games — check the terms of each offer in the Promotions. Your bonus balance and real-money balance are displayed separately in your account to avoid any confusion.

Yes. Any winnings generated with bonus funds are credited to your real balance once the rollover is completed. For example: if you received R$ 100.00 in bonus funds, wagered R$ 500.00 (x5 rollover met) and turned a profit, that profit goes into your real balance and can be withdrawn via Pix as normal. The original bonus itself is not withdrawable — only the winnings generated after the rollover is fulfilled.
Sports Betting
7 questions

The 365gg offers betting on: football (Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, Premier League, Champions League and more), UFC and MMA, basketball (NBB, NBA), volleyball (Superliga), tennis, Formula 1, futsal, beach tennis, e-sports (CBLOL, CS2, Valorant, Free Fire) and other sports. The catalog is constantly updated with new sports and competitions. See everything at Sports Betting.

Live betting at 365gg let you bet on events that are already underway, with odds updated in real time as the score and game situation evolve. You can follow live statistics directly on the platform. Just head to the "Live" section in your account and pick an event — it works on mobile or desktop with no app required.

Cash out is the option to settle a bet before the event ends, receiving a partial return calculated based on the current state of play. If your bet is winning but you want to lock in part of the profit before the final result, or if it's losing and you want to recover some of your stake, cash out gives you that flexibility. Not all bets have cash out available — when it is, the button appears in your open bets history.

To build an accumulator bet on 365gg, add multiple selections to your bet slip by clicking on each desired odd across different events. The system automatically detects when you have more than one selection and calculates the combined odds by multiplying the individual odds together. Set the total stake and confirm. In accumulator bets, all selections must win for the bet slip to be a winner.

If an event is cancelled or postponed, 365gg applies the standard rules: events postponed by more than 48 hours have bets voided and the wagered amount returned to your real balance. For combination bets, the voided selection is removed and the ticket's odds are recalculated using the remaining selections. Check the Terms and Conditions for the full rules on cancelled events.

The minimum bet amount at 365gg is R$ 2.00 per selection. The maximum amount per bet varies depending on the market, sport, and event — bets on major Brasileirão and UFC matches have higher limits than secondary markets. Limits are shown on the bet slip before confirmation.

Log in to your account on 365gg and go to Bet History — there you'll find all open, won, and lost bets, with full details on each selection, odds, stake, and return. You can also enable browser notifications on your phone to receive real-time result alerts without having to check manually.
Casino, Slots & Crash Games
5 questions

The 365gg offers over 500 casino games: slots from certified providers such as Pragmatic Play, Evolution, and PG Soft, Live Casino with Portuguese-speaking dealers (live roulette, blackjack, baccarat, live poker), crash games (Aviator, Spaceman, and similar), classic table games, and much more. All games are audited by independent certification bodies. Access at Casino.

Yes. All slots and casino games at 365gg use RNG (Random Number Generator) certified by independent laboratories such as eCOGRA or iTech Labs. This ensures every round is completely random and independent of previous ones. The Live Casino uses physical cards and roulette wheels operated by real dealers in certified studios — with no digital manipulation of results whatsoever.

Crash games are games where a multiplier starts at 1x and keeps climbing until it "crashes" at a random point. You place your bet before the round begins and decide when to cash out — the longer you wait, the higher the multiplier, but if the crash happens before you cash out, you lose the bet. You can set an automatic cash out at a chosen multiplier. Examples: Aviator, Spaceman, JetX.

The minimum bet per round varies by game: slots typically accept bets from R$ 0.20 per line; live blackjack tables have minimum bets of R$ 5.00 to R$ 10.00; crash games accept bets from R$ 1.00. There is no minimum balance required to access the casino section — you simply use whatever balance is available in your account.

Yes. The Live Casino at 365gg is fully optimized for mobile. The dealer video stream works on 4G and Wi-Fi connections. For the best experience, a stable connection of at least 5 Mbps is recommended. Keep your browser up to date (Chrome or Safari) to ensure compatibility with the Live Casino's streaming technologies.
E-sports
4 questions

The 365gg offers betting on the top e-sports tournaments, with a special focus on the Brazilian scene: CBLOL (Campeonato Brasileiro de League of Legends), CS2 tournaments (BLAST Premier, ESL Pro League), Valorant Champions Tour Americas, Free Fire Series, and international Dota 2 and Rainbow Six leagues. The E-sports is updated with the schedule for each season.

In e-sports at 365gg you'll find markets such as: match winner, map/round handicap, total maps, first map winner, first team to eliminate/kill, CS2-specific markets (pistol round, rounds over/under), and much more. Market depth varies by tournament — major events offer dozens of markets.

Yes. The major e-sports tournaments have live betting available at 365gg, with markets updated in real time throughout matches. Live coverage is especially broad for CBLOL, CS2, and Valorant. Keep an eye on the match schedule — some live markets are only available when the official stream is active.

Yes, e-sports bets count toward your welcome bonus rollover, provided the odds are at least 1.50 and the bets are not cancelled or voided. Cancelled or walkover e-sports matches, as well as bets on voided markets, do not count toward the rollover.
Account Security
5 questions

Log in to your account on 365gg, go to Settings → Security → Two-Factor Authentication and follow the steps to link an authenticator app (Google Authenticator or Authy) installed on your phone. The process takes about 2 minutes. Once 2FA is active, every login will require a 6-digit code generated in the app — the code refreshes every 30 seconds and is the most effective protection you can enable on your account.

Never. The 365gg will never ask for your password by email, chat, phone, or any other channel. If you receive a message asking for your password on behalf of 365gg, it is a fraud attempt — do not click any links and report it immediately to contato@365gg.best with the subject line "Phishing Attempt". The team will investigate and take the appropriate action.

Change your password right away in Settings → Security → Change Password. Then reach out to support via chat or email at contato@365gg.best with the subject line "Suspicious Access". Describe what you noticed (date, time, any unusual activity). The team will block the suspicious access, reverse unauthorized transactions where possible, and help secure your account.

The 365gg does not store full credit card details on its servers — transactions are processed through PCI-DSS certified payment gateways. Pix key data (CPF) is stored with encryption to speed up withdrawals. All personal information is handled in accordance with the LGPD. Learn more on the Privacy Policy.

To permanently close your account, contact support via chat or email at contato@365gg.best with the subject line "Account Closure". Make sure to withdraw your entire real-money balance first — once the account is closed, access is blocked and any bonus balance is forfeited. Your real-money balance can still be requested after closure. If the reason is problem gambling, consider using the self-exclusion tools under Responsible Gambling.
Responsible Gambling
5 questions

The 365gg offers four main tools, all accessible under Settings → Responsible Gambling: Deposit Limit (daily, weekly, or monthly), Betting Limits (per day or week), Temporary Break (24 hours, 7 days, or 30 days) and Self-Exclusion (6 months, 1 year, or permanent). All options take effect immediately, no hassle. Learn more at Responsible Gambling.

Your real balance is preserved during self-exclusion and can be withdrawn via Pix even with the account blocked. Contact support at contato@365gg.best to request your withdrawal — the process is handled with priority and discretion. Any unused bonus balance is cancelled upon self-exclusion. Permanent self-exclusion cannot be reversed under any circumstances.

Reducing a limit takes effect immediately. To increase a deposit limit, the 365gg applies a 24-hour waiting period before the change takes effect — this interval is in place to prevent impulsive decisions made in the heat of the moment. You can request an increase at any time, but it will only come into force the following day, giving you time to reconsider if needed.

No. The 365gg does not send marketing communications to users who have activated any responsible gambling tool. If you have set a deposit limit, you will not receive emails encouraging deposits. If you are on a break, you will not receive special odds notifications. This policy stands even when it means lost revenue — the long-term health of your relationship with the platform always comes first.

The CVV (Centro de Valorização da Vida) is available at 188, free of charge, 24 hours a day, and supports people dealing with emotional issues including problem gambling. The CAPS (Centros de Atenção Psicossocial) in the public health network offer free treatment through the SUS across Brazil. The Gamblers Anonymous have in-person and online groups across various Brazilian cities. The 365gg cooperates with any external support process the user chooses to seek.
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Didn't Find Your Answer? 365gg Support Has You Covered

The frequently asked questions of 365gg cover the vast majority of everyday questions — registration, Pix deposits, withdrawals, bonuses, Sports Betting on Brasileirão and UFC, Live Casino, e-sports, and responsible gambling. But we know that sometimes a question is specific, out of the ordinary, or urgent.

The support team at 365gg is available 24 hours a day, 7 days a week, including holidays. Support is in Portuguese, with no rigid scripts — you speak with someone who understands Sports Betting, casino games, and the specifics of the Brazilian market, such as Pix processing during peak hours or the particular rules of the Brasileirão.

For straightforward issues — a deposit that didn't go through, a question about bonus rollover, a login problem — chat typically responds in under 10 minutes. For more complex matters, such as identity verification (KYC) or responsible gambling situations, email provides a formal record and the response time is up to 4 hours.

Quick tip. Before contacting support, have the following ready: the email registered on your account, the transaction number (for any deposit or withdrawal issue), and a clear description of what happened. This significantly speeds up resolution time.
Live Chat — Response within 10 minutes
Available 24 hours directly on the platform. Ideal for quick questions about deposits, withdrawals, betting, and account access. Support is in Portuguese with a team trained in the context of Sports Betting in Brazil.
Email: contato@365gg.best
For more complex matters: KYC, account closure, responsible gambling, formal complaints. Response time: up to 4 hours. Use a descriptive subject line to help route your request faster — e.g., "Pending withdrawal", "KYC verification", "Responsible Gambling".
Responsible Gambling — Specialized Help
For problem gambling concerns, the 365gg has a trained team, and CVV (188, free, 24h) is available across all of Brazil. Self-exclusion can be requested at any time — no questions asked, no waiting.

Don't have a 365gg account yet?

Create your account in under 2 minutes, deposit from R$ 20.00 via Pix and get a 100% bonus up to R$ 500.00. Brasileirão, UFC, NBB, CBLOL, Live Casino, and crash games — all on mobile, no download required.

*Bonus for new users. x5 rollover, minimum odds of 1.50, 30-day period. Check the Terms and Conditions. Not available to users under 18.

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Gamble responsibly. Sports Betting is for users aged 18 and over. Limit and self-exclusion tools are available at Responsible Gambling. CVV: 188 (free, 24/7).
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